Terms of service

Welcome to Avadh Rasoi. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.

1. General Conditions

By using this website, you confirm that the information provided by you is accurate and complete. We reserve the right to refuse service or cancel orders when necessary.

We may update or modify these Terms of Service at any time. Any changes will become effective once they are published on our website.

2. Products

Avadh Rasoi offers handmade food products prepared using traditional methods.

We make every effort to display accurate product descriptions, ingredients, images, prices, and availability. However, minor variations may occur due to the handmade nature of our products.

Product images are for representation purposes, and actual packaging or product appearance may vary slightly.

3. Orders and Payments

By placing an order, you agree to provide accurate customer, delivery, and payment information.

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

An order confirmation does not guarantee final acceptance of the order. Avadh Rasoi reserves the right to accept, reject, or cancel any order due to product unavailability, incorrect pricing, technical errors, incomplete information, suspected fraudulent activity, or other valid reasons.

4. Shipping and Delivery

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, and other operational factors.

While we make reasonable efforts to ensure timely delivery, delays caused by courier partners or circumstances beyond our control may occur.

5. Returns, Refunds, and Cancellations

Since our products are edible food items, we generally do not accept returns once an order has been delivered.

Refunds or replacements may be provided in eligible cases such as:

Damaged or broken products received during delivery
Leaking or significantly damaged packages
Incorrect product or incorrect quantity received
Product unavailable after payment has been made
Order lost in transit and delivery remaining incomplete
Customers may be required to provide photographs or videos for verification.

Please refer to our Return, Refund and Cancellation Policy for complete details.

6. Food Safety and Allergies

Customers are advised to carefully read the product ingredients and other information before consumption.

If you have any food allergies or sensitivities, please check the ingredients carefully before consuming the product.

Avadh Rasoi shall not be responsible for any adverse reaction resulting from an undisclosed allergy, sensitivity, or improper storage or consumption of the product.

7. Product Use and Storage

Our products should be stored according to the storage instructions provided on the product packaging.

Customers should use clean and dry utensils when handling food products and consume them before the stated best-before or expiry date.

8. Intellectual Property

All content on the Avadh Rasoi website, including our brand name, logo, product images, text, graphics, designs, and other materials, belongs to Avadh Rasoi unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use any content from our website without prior written permission.

9. Limitation of Liability

Avadh Rasoi makes reasonable efforts to provide accurate information and quality products. However, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by applicable law.

10. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time. Customers are encouraged to review this page periodically for any changes.