Refund policy

Aapke Shopify template mein generic clothing/product return language aa gayi hai. Pickle/food business ke liye usko hata dena chahiye—especially 30-day return, unworn/unused with tags, EU cooling-off, return shipping label wali lines.

Aapke Avadh Rasoi ke liye clean final version ye rahega:

Return & Exchange Policy

At Avadh Rasoi, we carefully prepare and pack our handmade pickles to ensure that every order reaches you safely and in good condition.

As our products are food items and perishable in nature, we do not accept returns or exchanges for change of mind, taste preference, or any other personal reason after delivery.

Damaged, Leaked or Incorrect Orders

We will provide a replacement or suitable resolution if:

  • You receive a damaged or broken jar.

  • The product is leaking or has been spilled during transit.

  • You receive the wrong product.

  • You receive an incorrect quantity.

  • The product has a genuine manufacturing or quality issue.

Please contact us within 48 hours of delivery so that we can investigate and resolve the issue.

How to Report an Issue

Please contact us with:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the outer packaging, if damaged

  • A brief description of the issue

Phone: +91 6390999380
Email: saurabhsingh14200brh@gmail.com

We may request photographs or videos before approving a replacement or refund.

Non-Returnable Products

Due to the nature of our products, we do not accept returns or exchanges for:

  • Change of mind

  • Taste preference

  • Personal dislike of the product

  • Orders placed incorrectly by the customer

  • Opened or partially consumed products

  • Products that have been improperly stored after delivery

Exchanges

We do not offer regular product exchanges.

However, if you receive a damaged, defective, leaked, or incorrect product, we may provide a replacement after reviewing the issue.

Refunds

If a replacement is not possible, we may issue a refund for the affected product after verification.

Approved refunds will be processed to the original payment method. The time taken for the refund to reflect in your account may depend on your bank or payment provider.

Order Cancellation

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Important Note

Please inspect your order as soon as it is delivered. If you notice any damage, leakage, incorrect product, or quality issue, contact us within 48 hours of delivery.

We reserve the right to review and verify each claim before approving a replacement or refund.

Contact Us

For any questions regarding returns, replacements, refunds, or your order, please contact:

Avadh Rasoi
📞 +91 6390999380
✉️ saurabhsingh14200brh@gmail.com

Handmade with care. Packed with love.